1. Respecting your privacy
The Meat-ting Place Pty Ltd, trading as The Meat-ting Place Organics ABN 67 622 482 642 is committed to compliance with privacy laws which apply to its businesses and which set out standards for the management of personal information. This policy outlines our personal information management practices.
The kinds of personal information we collect and hold;
How we collect and hold it;
The purposes for which we collect, hold, use and disclose it;
Your right to access and seek correction of it;
How you may complain about privacy matters; and
There are some matters to which this policy does not apply. These are referred to below (see clause 9 below).
2. What kinds of personal information do we collect and hold?
The personal information we collect and hold is what is reasonably necessary for our business functions and activities. When we collect and hold personal information, it is of the following kinds:
Your personal details such as your name, addresses, telephone numbers;
Your customer reference number;
What, how and when you buy from us or have expressed an interest in buying from us; and
Your stated or likely preferences, for example whether you may be interested in particular products or promotions.
Some of our products and services require us to collect health information from you, for example our optical or insurance services. We also collect health information from you for the purpose of determining any public liability issues involving you. This information is only used to provide you with those services or to manage such issues.
Depending on the nature of your dealings with us, we may collect and hold other types of personal information. For example, information collected and held via our secure financial systems about the debit or credit card you might use for your purchases from us.
You generally have the option of not identifying yourself or of using a pseudonym when dealing with us. But not where this is impractical (for example when you shop online with us) or where the law or a court order provides otherwise.
3. How do we collect and hold personal information?
Collection of personal information: When we collect personal information about you, we do so by making a record of it.
We do this when:
You register with us, for example to create an account, to become a member of one of our loyalty programs or to send you information;
You communicate with us online;
You take part in our promotions, competitions, testimonials, surveys and focus groups;
You deal with us in other ways involving a need for personal information to be provided such as when you make a lay-by, contact us or bring a claim against us.
Most of the personal information we collect and hold about you is from your direct dealings with us.
Personal information we hold is generally stored in computer systems. These may be operated by us. In all cases, we have rigorous information security requirements aimed at eliminating risks of unauthorised access to, and loss, misuse or wrongful alteration of, personal information.
4. Why do we collect, hold, use and disclose personal information?
When we collect, hold and use your personal information, we do so primarily to sell and promote goods and services to you and to improve on the range of our offerings. For example:
To learn of your likely preferences so that we may promote goods and services to you in a way which may be of most interest to you. and
To assist in investigating your complaints and enquiries.
5. How can you enquire about, access and correct your personal information?
Access to personal information: We will provide you with access to any of your personal information we hold (except in limited circumstances recognised by law). If you wish to access your personal information or have an enquiry about privacy, please contact us on firstname.lastname@example.org or call us on 07 3162 4899.
Alternatively, you can write to us at:
The Meat-ting Place Organics
1/235 Monier Rd,
Darra, QLD 4.76
Before we provide you with access to your personal information we may require some proof of identity.
Correction of personal information: If you need to correct your personal information, please contact us.
6. How can you complain about our management of personal information?
If you wish to complain about a breach of the privacy rules that bind us, you may contact us at one of the above contact points. We may ask you to put your complaint in writing and to provide details about it. We may discuss your complaint with our personnel and our service providers and others as appropriate.
Our Privacy Officer will investigate the matter and attempt to resolve it in a timely way. Our Privacy Officer will inform you in writing about the outcome of the investigation. If our Privacy Officer does not resolve your complaint to your satisfaction and no other complaint resolution procedures are agreed or required by law, our Privacy Officer will inform you that your complaint may be referred to the Privacy Commissioner for further investigation and will provide you with the Commissioner’s contact details.
9. Other privacy terms and limits of this policy
This is a policy. There may be additional privacy notices and terms relevant to you depending on the nature of your dealings with us and on our particular businesses. There are additional privacy terms in our loyalty program.
10. More information
More information about privacy law and privacy principles is available from the Privacy Commissioner. The Privacy Commissioner may be contacted at www.oaic.gov.au (email- ) (Australia)
Last update of this policy: November 2017